Teams Calling – Yealink Mp56

Phone setup 

if out of the box phone - connect to network wait for it to start up 

- select the language "English United States" then tap the tick top right of the screen

- time zone select Sydney / Brisbane and tap check mark top right 

-tap the teams button - and follow the on screen instructions 
(recommend the completion of the instruction on the users normal desktop for ease in authentication)

 

MP56 Hardware Introduction

The following figure displays the hardware features on the MP56 phones. The table lists each feature numbered in the figure.

No.	Name	Description
1	Power Indicator LED	Indicates phone statuses.
2	Touch Screen	7 inches (800 x 480) capacitive (5 points) touch screen, tap to select items and navigate menus.
3	HEADSET Key	Enables you to place and receive calls through a headset. The LED indicator glows green when the headset is activated.
4	MUTE Key	Mutes local audio during calls and conferences. The LED indicator glows red when the mute feature is activated.
5	Teams Key	Initiates a Teams conference call by meet now.

 

No.	Name	Description
6	Speakerphone Key	Enables you to place and receive calls using the speakerphone. The LED indicator glows green when the speakerphone is activated.
7	TRANSFER Key	Transfers a call.
8	HOLD Key	Places a call on hold or resumes a held call.
9	REDIAL Key	Redials a dialed number.
10	Volume Key	Adjust the volume of handset, headset, speaker, or ringer.
11	Keypad Keys	Enable you to enter numbers, letters, and special characters.
12	Speaker	Provides audio output during hands-free.
13	Reversible Tab	Secures the handset in the handset cradle when the phone is mounted vertically.

 

 

Accessing Screens on Yealink Teams Phones

You can navigate the menu bar at the bottom of the touch screen to access the following screens easily.

• Home Screen
• Accessing the Calls Screen
• Accessing the Calendar Screen
• Accessing the Voicemail Screen
• Accessing the People Screen

Home Screen

You can enable home screen on your phone.

Procedure

Go to > Settings > Home screen.

Accessing the Calls Screen

The Calls screen is displayed after the phone startup. You can place a call from the history entry or view the Favorites information from the Calls screen.

NO.	Name	Description
1	FAVORITES & RECENT	FAVORITES: Displays favorite contacts. RECENT: Displays recent calls.
2		Tap to retrieve a parked call.
3		Tap to search for a contact.
4		Tap to initiate a call.
NO.	Name	Description
5	Dial Pad	Enter numbers.

Accessing the Calendar Screen

You can access the Calendar screen to join or schedule meetings.

1. Tap Calendar.

NO.	Name	Description
1	Scheduled meeting list	Displays all the scheduled on the Teams phone, from Teams client or Outlook.
2		Tap to join the corresponding scheduled meeting.
3		Tap to schedule a meeting.
4	Meeting details	Tap the corresponding scheduled meeting to view the meeting details.

Accessing the Voicemail Screen

You can listen to voicemails or place calls to contacts from the Voicemail screen.

1. Tap More > Voicemail.

NO.	Name	Description
1	Voicemail list	Displays all the voicemails stored in the voicemail list.
2		Tap to play the voicemail.
3		Tap to change the playback speed of the voicemail.
4	Operation options	•        Tap         to view information of contact. •        Tap       to call the contact. •        Tap       to delete the voicemail.
5	Contact details	Displays the contact details and tap  to place a call.

Accessing the People Screen

You can access the People screen to manage all your contacts.

1. Tap More > People.

NO.	Name	Description
1	Contacts list	Displays all the contacts on the phone or contacts in a specific group.
2		Tap to create new group or add contacts from directory.
3	Contact details	Tap the corresponding contact to view the contact details.

Entering Data and Editing Fields

• Using the On-screen Keyboard
• Using the On-screen Dial Pad
• Using the Phone Keypad

Using the On-screen Keyboard

Before using the on-screen keyboard to enter data, you need to know the function of the keys on the onscreen keyboard. The Teams phone supports the Android Keyboard (AOSP)- English (US) and Japanese IME input methods.

English input method as an example:

No.	Item	Description
1	26 English Letters	•     Tap to enter letters. •     Long tap a key and then slide to choose one of the options to enter an alternate character.
2	Delete Key	•     Tap to delete the entered characters one by one. •     Long tap to delete two or more characters.
3	Label automatically to identify the contextsensitive features.	Next Key	Tap to go to the next field.
		Done Key	Tap to confirm the settings.
			Tap to enter a new line.
		Go Key	Tap to search for the people.
4		Tap to switch between the uppercase input mode and lower case.
5	Input Modes	Tap to switch among input modes: character/number/letter.
6	Special Characters	Tap to enter the corresponding character.
7	Space Key	•     Tap to enter spaces. •     Long tap to switch to Japanese input method.

Using the On-screen Dial Pad

Instead of using the on-screen keyboard, you can also use the dial pad on the dialing screen to enter data. The on-screen dial pad only provides digit keys and the following special characters: * # , + ;.

Procedure

1. Do one of the following:
   • Pick up the handset.
   • Press the Speakerphone key.
   • Press the HEADSET key.
2. Use the on-screen dial pad to enter numbers.

 

Using the Phone Keypad

Instead of using the on-screen keyboard, you can also use the phone keypad to enter data. The phone keypad only provides digit keys and the following special characters: * # , + ;.

Procedure

Press digit keys, pound key, and star key on the phone or long press the pound key or star key to provide more characters.

Signing into Microsoft Teams and Locking Your Phone

You can sign into the device with your Microsoft online account and use phone lock feature when necessary.

• Signing into Your Device
• Signing out of Your Device
• Phone Lock
• Using a Teams Phone as a Common Area Phone
• Signing into a Teams Phone as a Guest User

Signing into Your Device

You can sign into your Microsoft online account directly on your device or sign into your device via a web sign-in, which includes your sign-in address and password.

About this task

Contact your system administrator to get your sign-in account.

       Note:  If your system administrator enables the device management feature, the phone supports synchronizing account registration status to YDMP/YMCS.

• Signing into Microsoft Teams on Your Device
• Signing into Microsoft Teams via Web Sign-in

Signing into Microsoft Teams on Your Device

Procedure

You will be connected to the Company Portal automatically.

1. Enter your user credentials.
2. After the device signs in successfully, tap Got it.

Signing into Microsoft Teams via Web Sign-in

Procedure

You will be connected to the Company Portal automatically.

1. Go to https://microsoft.com/devicelogin on your computer.
2. Enter the code shown on your device and select Next.
3. Enter your user credentials or select the desired account to sign in.

A confirmation message is displayed after you successfully sign into Microsoft Intune Company Portal.

 

Changing Your Presence Status

You can update your presence status on the phone. For example, when you are busy with urgencies, you can change your status to DND to avoid being disturbed.

Procedure

1. Tap  at the top-left of the touch screen.
2. Tap the presence status field and then select the desired status from the drop-down menu.

       Tip:  You can reset your presence status to be available from any other status by tapping Reset status.

Contacts

• Managing Contact Groups
• Managing Contacts

Managing Contact Groups

• View All Contact Groups
• Creating New Groups
• Editing Contact Group Name
• Deleting Contact Groups

View All Contact Groups

Procedure

From the People screen, tap .

You can tap the desired contact group to view the contacts in the group.

Creating New Groups

Procedure

1.

From the People screen, tap .

2.

Tap .

1. Name your group.
2. Select CREATE.

Editing Contact Group Name

Procedure

1. From the People screen, select > Edit group.
2. Select a group to edit, and rename your group.
3. Save the change.

Deleting Contact Groups

Procedure

From the Edit group screen, tap Delete group.

The contact group is deleted successfully.

Related tasks Editing Contact Group Name

Managing Contacts

• Adding Contacts from Directory
• Adding Contacts to a Specific Group
• Removing Contacts from Group

Adding Contacts from Directory

Procedure

1. From the People screen, tap .
2. Tap .
3. Enter the search criteria.
4. Tap the desired contact and select a group.
5. Save the change.

The contact appears in the selected group.

Adding Contacts to a Specific Group

Procedure

1. From the People screen, select All Contacts or a specific group.
2. Tap the desired contact.

3.

Select  > Add to group.

4. Select the desired group.

The contact is added to the selected group.

 

 | Favorites |

Removing Contacts from Group

Procedure

1. From the People screen, select a specific group.
2. Tap the desired contact.

3.

Select  > Remove from group.

4. Select the desired group.

The contact is removed from the selected group.

Favorites

By default, all favorite contacts from the Teams desktop client are marked as favorite contacts on the phone. You can add favorites or remove favorites.

• Adding Favorites
• Removing Favorites

Adding Favorites

Procedure

1. From the Calls screen, tap RECENT.
2. Tap the desired contact.

3.

Tap

The contact appears in the FAVORITES list.

 | Managing Delegates |

Removing Favorites

Procedure

1. From the Calls screen, tap FAVORITES.
2. Tap  on the desired contact.
3. Tap Remove speed dial.

 

 

Operating Calls

This chapter shows you how to handle calls on your device.

• Switching among the Handset, Speakerphone and Headset Modes
• Placing Calls
• Answering Calls
• Call Merge
• Muting and Unmuting Audio
• Holding and Resuming Calls
• Ending or Rejecting an Active Call
• Ending All Calls in the Process
• Transferring Calls
• Forwarding All Incoming Calls
• Forwarding Incoming Calls if Unanswered
• Synchronizing Incoming Calls to the Specified Contact/Delegates
• Parking and Retrieving Calls on the Teams Server
• Call Queue
• Blocking Calls with No Caller ID
• Anonymous Call
• Group Call Pickup

Switching among the Handset, Speakerphone and Headset Modes

You can select the desired mode before placing a call, or you can alternate among Speakerphone, headset, and handset modes during a call.

You can switch the audio output modes of a phone.

• Switching to handset mode: Pick up the handset.
• Switching to speakerphone (hands-free) mode: Press the Speakerphone key. The Speakerphone LED indicator glows green when the speakerphone is activated.
• Switching to headset mode: Press the HEADSET key. The HEADSET LED indicator glows green when the headset is activated.

Placing Calls

You can use your phone like a regular phone to place calls in many ways easily.

• Calling Contacts
• Dialing the Number
• Placing Multiple Calls
• Placing a Call from Call History
• Redialing a Number
• Placing a Call from Voicemail
• Placing an Emergency Call from a Locked Phone
• Auto Dial for Extension Dialing

Calling Contacts

Procedure

1.

From the Calls screen, tap .

1. Enter the contact account information to search for the desired contact.
2.  beside the contact to place an audio call.

Tip:  You can tap  to search for a contact.

Dialing the Number

Procedure

1. Do one of the following:
   • Pick up the handset.
   • Press the Speakerphone key.
   • Press the HEADSET key.
2. Enter the contact number.

3.

Tap .

Placing Multiple Calls

When you are in a call, you can hold your current call and place a new call. Only one active call (the call that has audio associated with it) can be in progress at any time.

Procedure

1.

During a call, tap   to return to the Calls screen.

2.

                  Tap  on the Calls screen or tap      to search and then dial out the contact.

The active call is placed on hold and the new call is set up.

Placing a Call from Call History

You can place calls to contacts from the call history list, which contains incoming, outgoing, and missed calls.

Procedure

1. From the Calls > RECENT screen, tap the desired contact.

2.

Tap  to place an audio call.

Redialing a Number

You can recall the last contact you called when your phone is idle.

Procedure Press .

Placing a Call from Voicemail

Procedure

1. From the Voicemail screen, tap the voice mail record that you want to call.

2.

Tap  to place an audio call.

Placing an Emergency Call from a Locked Phone

Once locking the phone, you can dial an emergency number without having to unlock it.

Procedure

1.

Tap  on the touch screen.

1. Tap Emergency Call.
2. Enter an emergency number and then tap Call.

Auto Dial for Extension Dialing

Tenant admins can add dial plans for their organization with normalization rules to enable extension dialing in Teams. Teams phones will auto dial in 3 seconds after an approved extension is dialed by the user using the dial pad.

Answering Calls

When you receive an incoming call on your phone, you can choose to answer it in various ways.

• Answering a Call
• Answering a Call When in a Call

Answering a Call

Procedure

Do one of the following:

• Pick up the handset.
• Press the Speakerphone key.
• Press the HEADSET key.

•

Tap .

Answering a Call When in a Call

You can answer the incoming call when you are in an active call.

Procedure

Tap  on the touch screen.

The active call is placed on hold and the incoming call becomes active.

Call Merge

You can merge the active call and the held calls on your phone.

Procedure

During a call, tap

                   Note:  If there are multiple calls on hold, you can choose one to merge.

Muting and Unmuting Audio

You can mute the microphone during an active call so that the other party cannot hear you.

Procedure

^1. During a call, press the mute key on the phone or tap  on the touch screen. The mute key glows red.

2.

To unmute audio, press the mute key on the phone or tap  on the touch screen.

The mute key is green.

Holding and Resuming Calls

When you are in a call, you can place an active audio call on hold and resume the call when you are ready.

• Placing a Call on Hold
• Resuming a Call

Placing a Call on Hold

Procedure

During a call, press  or tap > Put call on hold.

Resuming a Call

Procedure

Do one of the following:

•

If only one call is placed on hold, press  or tap Resume.

•

If multiple calls are placed on hold, tap  on the right side of the desired held call.

Ending or Rejecting an Active Call

Procedure Tap .

Ending All Calls in the Process

You can end all calls in the process at a time.

Procedure

Do one of the following:

• If you are using the handset, hang up the handset.
• If you are using the headset, press the HEADSET key.
• If you are using the speakerphone, press the Speakerphone key.

Transferring Calls

You can transfer a call to another party using the blind transfer or consultative transfer method.

• Performing a Blind Transfer
• Performing a Consultative Transfer

Performing a Blind Transfer

You can transfer calls to other contacts immediately without consulting with them first.

Procedure

1.

During a call, press        or tap > Transfer > Transfer now. The call is placed on hold.

2. Select the desired contact or search for a contact.

Then the call is connected to the number which you are transferring to.

3.

Tap  key to end the call or when the other party picks up it will end automatically

Performing a Consultative Transfer

You can transfer calls to other contacts after consulting with them first.

Procedure

1. During a call, tap > Transfer > Consult first.

2.

After the party answers the call, tap  beside the contact.

It prompts you whether to transfer the call or not.

1. Select the desired contact or search for a contact.
2. Tap OK to complete the transfer.

After the transferred party answers the call, the call is transferred successfully.

Forwarding All Incoming Calls

You can set up your phone to forward all incoming calls to a specified destination.

• Forwarding Calls to Voicemail
• Forwarding Calls to a Contact or Number
• Forwarding All Incoming Calls to Delegates

Forwarding Calls to Voicemail

You can forward all incoming calls to your voicemail.

Procedure

1. Go to > Settings > Calling.
2. Enable Call forwarding.
3. Tap the Forward to field and then select Voicemail.

Forwarding Calls to a Contact or Number

You can forward all incoming calls to a contact or number.

Procedure

1. Go to > Settings > Calling.
2. Enable Call forwarding.
3. Tap the Forward to field and then select Contact or number.
4. Add the desired number.

The incoming calls are automatically forwarded to the contact or number.

Forwarding All Incoming Calls to Delegates

You can forward all incoming calls directly to your delegates.

Procedure

1. Go to > Settings > Calling.
2. Enable Call forwarding.
3. Tap the Forward to filed and then select My delegates.

Forwarding Incoming Calls if Unanswered

You can configure the forwarded destination if the incoming call is not answered.

Procedure

1. Go to > Settings > Calling > If unanswered.
2. Select a desired forwarded destination:
   • Select Voicemail directly.
   • Select Contact or number, add the target contact.

Related tasks

Forwarding All Incoming Calls to Delegates

Synchronizing Incoming Calls to the Specified Contact/Delegates

You can synchronize incoming calls to a specified contact or delegates so that you and they can receive the incoming calls simultaneously.

Procedure

1. Go to > Settings > Calling > Also ring.
2. Select Contact or number, add the target contact.

The target member and you will receive the incoming calls simultaneously.

 

Listening to the Voicemail

Procedure

1. From the Voicemail screen, tap the desired voicemail.

2.

Tap  to play the voicemail.

^3. To change the playback speed of the voicemail, tap .

You can also change the speed to 2× or .5×.

4.

To pause the playback, tap . Then tap  to resume the playback.

Deleting Voicemail Messages

After you listen to a message, you can delete it.

Procedure

1. From the Voicemail screen, tap the desired voicemail.

2.

Tap  below the voicemail.

It prompts if you are sure to delete the voicemail.

3. Tap DELETE.

Viewing the Details of the Contacts

You can view the details of the person who left you a message.

Procedure

1. From the Voicemail screen, tap the desired voicemail.
2. Tap  below the voicemail.