Connection Issue

Check if both PC and Adyen terminal have been connected to Wifi SSID.

The Wifi SSID is not discoverable/hidden.  

On Wifi setting -> Make sure both PC and Adyen terminal is connected to HILowSpeed

Troubleshoot steps to check if the PC and Adyen terminal is connected to Wifi

  • PC -> Go to Wifi config and confirmed the name
  • Adyen terminal -> Press number 9 and the config password is 0856


Services Issue

User is getting the below error when tendering

A close-up of a computer codeAI-generated content may be incorrect.

rGuest Pay Agent Adyen service is installed locally in the Golf PC. Make sure this service is running

A screenshot of a computerAI-generated content may be incorrect.

 

  • Ensure that the device is available and connected to the network.
  • Ensure that the rGuest Pay Adyen service is up and running.
  • Try logout, clear the cache and relogin to the application.